Your rights by province
Nova Scotia
Your rights are protected under applicable provincial consumer protection legislation, including the Consumer Protection Act (Nova Scotia). Where statutory rights apply, those rights will take precedence over this agreement.
Ontario
Your rights are protected under the Consumer Protection Act, 2002. Any applicable cancellation, disclosure, or notice requirements under Ontario law will apply and will override this agreement where applicable.
Quebec
This agreement is intended to comply with the Consumer Protection Act (CQLR c P-40.1) and Law 25. Where Quebec law provides greater rights or protections, those rights will apply in full.
British Columbia
Your rights under applicable British Columbia consumer protection legislation apply in full. Nothing in this agreement limits those rights.
Alberta
Your rights under applicable Alberta consumer protection legislation apply in full. Nothing in this agreement limits those rights.
Definitions
Programs / Activities — All classes, courses, workshops, camps, performances, and online sessions.
Course — Weekly, term-based performing arts training.
Camp / Workshop — Short-term or seasonal programming.
Term — A standard program period.
Principal — The operator of your local Stagecoach school.
Enrolment
Places are allocated on a first-come, first-served basis. A deposit or full payment may be required at the time of enrolment (varies by program). All fees are in Canadian dollars (CAD). Your place is confirmed when you receive a Fee Note or Acceptance Confirmation.
Early Stages deposit: approx. $56
Main / Further Stages deposit: approx. $100
Camps and workshops vary. Deposits may change from time to time. Quebec residents: no non-refundable deposit is charged before services begin.
Cancellations & refunds
Deposit refund — all provinces
A deposit secures your child’s place in a program. You may cancel within 14 days of paying your deposit and receive a full refund, provided the program has not yet started. No reason is required.
Where applicable provincial law provides greater cancellation rights or longer timeframes, those rights will apply instead of this policy.
Province-specific cancellation rights
Ontario
Ontario law may provide additional cancellation rights depending on the type of agreement and timing of enrolment. Where applicable, statutory cancellation rights under the Consumer Protection Act, 2002 will apply in full and take precedence over this agreement.
Practical summary: You may cancel within 14 days of paying your deposit for a full refund, subject to applicable law. All cancellation requests must be made in writing to your local Principal.
Quebec
Quebec residents are protected under the Consumer Protection Act. Where applicable:
- No non-refundable deposit will be collected before services begin.
- If a deposit is taken, it will be refunded if cancellation occurs before the first scheduled class.
- After services begin, you may cancel at any time. You will be responsible only for services already delivered, plus any amount permitted under applicable law.
- Refunds will be processed within 10 days of receiving written cancellation.
Practical summary: You are only charged for classes already attended, plus any legally permitted cancellation amount. Remaining balances are refunded promptly.
Nova Scotia
If you cancel within 14 days of paying your deposit, you will receive a full refund provided the program has not started. Where additional statutory cancellation rights apply under Nova Scotia law, those rights will be honoured in full.
British Columbia & Alberta
Our 14-day deposit refund policy applies. Nothing in this agreement limits your rights under applicable provincial consumer protection legislation.
Workshops & Camps (outside Quebec)
The 14-day deposit refund policy applies in all cases and takes precedence over the schedule below.
After the 14-day period, the following applies unless otherwise required by law:
- 60+ days before start date: Full refund less $50 administration fee
- 30–60 days: 50% of remaining balance due
- Fewer than 30 days: Full balance due
Where provincial law provides greater cancellation rights, those rights will apply.
Payments
We accept Visa, Mastercard, e-transfer and online payments. Late or declined payments may result in administrative charges.
Ontario: Full payment or instalment plans available
Quebec: Minimum two instalments required (start and midpoint of term)
Other provinces: Full payment upfront unless otherwise agreed
Trial classes & enrolment renewal
New students may be offered a 2-session trial before committing to a full term.
Where programs continue from one term to the next, enrolment may be renewed automatically unless cancelled by the parent or guardian before the end of the current term.
We will provide advance notice of renewal where required by applicable provincial law.
Some locations may require a deposit to hold your spot for the following term.
To avoid renewal, families must opt out in writing by the communicated deadline for their location.
Health, safety & safeguarding
All Stagecoach staff undergo criminal record checks and vulnerable sector screening prior to working with students.
Parents and guardians must disclose any medical conditions, allergies, or accessibility needs relevant to participation.
Our duty of care applies only during scheduled program times.
Late pickup may result in an administrative fee in accordance with the local school’s published fee schedule.
Online programming
Programs may be delivered online where necessary due to circumstances beyond our control.
Online sessions may be recorded for safeguarding, training, quality assurance, or incident review purposes. Recordings are retained for a limited period and are not publicly distributed.
Privacy
We comply with PIPEDA and applicable provincial privacy laws, including Quebec Law 25.
Personal information is collected solely for program delivery, safety, emergency contact, and communication purposes.
You may request access to or correction of your personal information by contacting your local Principal.
Media & consent
Photos or videos may be taken during programs for promotional or marketing purposes.
Media use requires separate consent provided at enrolment. Parents and guardians may opt in or opt out of media use at any time by providing written notice to their local Principal.
Liability
To the fullest extent permitted by applicable law, Stagecoach is not liable for loss or damage to personal property.
Where liability applies, and subject to applicable law, it is limited to fees paid for the relevant program.
Nothing in this agreement limits liability for personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
Conduct & discipline
Stagecoach reserves the right to suspend or remove a student from a program where behaviour presents a safety risk or is seriously disruptive. No refund will be issued in such circumstances unless required by law.
Program changes
We may adjust schedules, staffing, venues, or delivery methods where necessary. Where possible, reasonable notice will be provided and make-up classes or credits may be offered.
Absences
No refunds or credits are issued for missed classes due to illness, travel, or personal scheduling conflicts.
Pickup & supervision
Parents and guardians are responsible for timely pickup at the end of each session. Late pickup may result in an administrative fee in accordance with the local school’s published fee schedule.
Force majeure
Where events beyond our reasonable control occur (including severe weather, public health restrictions, or emergencies), programming may be rescheduled, delivered online, or adjusted as reasonably necessary. Refunds will not be issued where a reasonable alternative is provided, subject to applicable law.
Electronic acceptance
By completing enrolment electronically, you acknowledge and agree that electronic acceptance constitutes your legal signature and agreement to be bound by these terms.
Governing law
This agreement is governed by the laws of the province in which the student is enrolled and applicable federal laws of Canada.
Entire agreement
This agreement, together with any enrolment confirmation or fee notice issued, constitutes the full agreement between the parties.